Privacy Policy

Perthshire Caravan Company and Perthshire Caravans Ltd is the Data Controller and is committed to protecting the rights of individuals in line with the Data Protection Policy (DPA) and the General Data Protection Regulation (GDPR).

Perthshire Caravans and Perthshire Caravans Ltd can be contacted in relation to any queries pertaining to this through [email protected]

What information do we collect about you?

The GDPR defines personal data as the following: ‘Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.’

The personal data we collect from you includes:

• Questions, queries, information on your current motorhome/caravan and what you are interested in buying;
• Your email address and subscription preferences when you sign up to our mailing list;
• Your name, address, phone number and email address;
• Your Internet Protocol (IP) address;
• Any information obtained by Cookies;
• Financial information and that collected via our finance calculator on our website.
• Any booking information required for our hire caravans, and payment information.

How will your information be used?

Below are the main purposes for which your information would be used:

• To answer your enquiries in relation to sales enquiries for caravan/motorhomes and accessories, as well for our holiday parks. It would also be used by the Service and Accounts departments for
• processing your repairs, warranty/insurance claims and transactions;
• generating sales / workshop lines;
• contacting you for any reasonable reason e.g. an emergency or unforeseen circumstance that may occur in relation to your property;
• Helping answer a technical query you may have – sometimes this may involve sharing the information with the caravan/motorhome supplier or the component manufacturer.

How we protect your data and keep it secure

We are committed to doing all we can to keep your data secure. There will be no unauthorised access or disclosure of your data.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure to the best of our ability.

Your rights

• You have the right to request:
• Information about how your personal data is processed;
• A copy of that personal data;
• That anything inaccurate in your personal data is corrected immediately.

You can also:

• Raise an objection about how your personal data is processed;
• Request that your personal data is erased if there is no longer a justification for it;
• Ask that the processing of your personal data is restricted in certain circumstances.

If you have any requests, get in contact with us.

This Privacy Notice only applies to www.perthshire-caravans.com and the sub-sites contained within it for Red Lion Holiday Park www.redlion-holidaypark.com and Loch Earn Leisure Park www.loch-earn.com

How long will your information be held?

Your personal data will be held for as long as is reasonably expected to allow for any potential enquiries to be dealt with.

What are your rights?

You have a right to access your personal information, to object to the processing of your personal information, to rectify, to erase, to restrict and to port your personal information. Please visit the ICO website for further information in relation to your rights.

Any requests or objections should be made in writing to:

Data Protection
Perthshire Caravans
Dundee Road
Errol
Perthshire
PH2 7SR
Email: [email protected] with ‘Data Protection’ in the subject line

How to make a complaint

If you are unhappy with the way in which your personal data has been processed you may in the first instance contact us using the contact details above. If you remain dissatisfied then you have the right to apply directly to the Information Commissioner for a decision. Contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF